Author(s)

Chunchun Liao ¹, Taohui Xiong ²

Affiliation(s)

¹ Nanchang Normal University, Nanchang, Jiangxi, China
² Nanchang Normal University of Applied Technology, Nanchang, Jiangxi, China

Corresponding Author

Taohui Xiong

ABSTRACT

In order to explore the relationship between emotional labor, emotional exhaustion, sense of organizational support and employee happiness in tourist attractions. A questionnaire survey was conducted among 322 employees of tourist attractions. Then, using SPSS 26.0 (including its Process plug-in) and Amos 24.0 statistical software, stepwise regression analysis and Bootstrap test were used for empirical analysis. The following conclusions were obtained: Surface behavior has a significant negative effect on employee happiness; Deep behavior has significant positive effect on employee happiness; Emotional exhaustion significantly negatively affects employee happiness; Emotional exhaustion has a complete mediating effect between surface behavior and employee happiness. There are some mediating effects between deep behavior and employee happiness. Organizational support significantly moderates the relationship between emotional exhaustion and employee happiness. Based on the above results, this study puts forward some management suggestions for improving employee well-being in tourist attractions. First of all, we should correctly understand emotional labor and cultivate employees' deep behavioral ability. Secondly, it is necessary to alleviate the negative emotions of employees in many ways. Finally, we should strengthen organizational support to improve employee well-being.

KEYWORDS

Emotional Labor, Emotional Exhaustion, Sense of Organizational Support, Employee Happiness

CITE THIS PAPER

Chunchun Liao, Taohui Xiong, Research on the Influence of Emotional Labor on the Happiness of Employees in Tourist Attractions. Journal of Human Resource Development (2024) Vol. 6: 34-41. DOI: http://dx.doi.org/10.23977/jhrd.2024.060105.

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