Author(s)

Shixing Han ¹, Shutong Liang ¹, Chao Liu ¹, Bin Hong ¹, Shixuan Han ²

Affiliation(s)

¹ College of Engineering, Tibet University, Lhasa, 850000, China
² Leicester International College, Dalian University of Technology, Panjin, Liaoning, 124221, China

Corresponding Author

Chao Liu

ABSTRACT

Online shopping has become a major part of the purchasing power of college teachers and students, so it is particularly important to study the service quality evaluation of college express collection points. Therefore, this paper based on AHP matter element analysis to evaluate the service quality of college express collection points. Through an example of the service quality of a college express collection point in Tibet, it shows that the AHP matter element analysis method is feasible and operable in the evaluation of the service quality of college express collection points.

KEYWORDS

Online shopping, Colleges and universities, Matter element analysis, Service quality

CITE THIS PAPER

Shixing Han, Shutong Liang, Chao Liu, Bin Hong, Shixuan Han, Research on Service Quality Evaluation of College Express Collection Point Based on AHP Matter Element Analysis. Manufacturing and Service Operations Management (2023) Vol. 4: 15-21. DOI: http://dx.doi.org/10.23977/msom.2023.040103.

REFERENCES

[1] Yu Qun, Xu Xiangyang. Investigation on the use of college express collection points -- taking Nanjing Forestry University as an example [J]. Logistics Science and Technology, 2021, 44 (05): 84-85+88. DOI: 10.13714/j.cnki.1002-3100.2021.05.022
[2] Yao Zhiqiang Research on the improvement of business service quality of JD Express colleges and universities [D]. Hebei University of Science and Technology, 2022. DOI: 10.27107/d.cnki.ghbku.2022.000385
[3] Luo Yishan, Zhang Qian, Zhang Shan. Research on Service Quality Evaluation of College Newbie Posthouse -- Taking Guangdong Institute of Technology as an Example [J]. Value Engineering, 2020, 39 (01): 126-129. DOI: 10.14018/j.cnki.cn13-1085/n.2020.01.050
[4] Luo Guibin, Li Longbin, Zhou Shijian, Xu Jianqiang, Wang Jianlong. Safety Evaluation of Lifting Machinery Based on AHP Cloud Model [J]. China Equipment Engineering, 2022 (22): 172-174.
[5] Zhang Chenguang, Wu Zening. Analysis and improvement of AHP scale [J]. Journal of Zhengzhou University of Technology, 2000 (02): 85-87.

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