Education, Science, Technology, Innovation and Life
Open Access
Sign In

The Influence of Hotel Website Performance on Customers' Booking Intention-- A study of Atlantis Online Official Website in Sanya

Download as PDF

DOI: 10.23977/tmte.2022.050309 | Downloads: 15 | Views: 855

Author(s)

Li Zheng 1

Affiliation(s)

1 School of International, Hainan Tropical Ocean University, Sanya, China

Corresponding Author

Li Zheng

ABSTRACT

With the continuous development of the Internet and the continuous rise of e-marketing, the form of consumer reservation has changed from face-to-face booking or telephone booking to Internet booking. As the main place for customers to book online, the official website has become an important online marketing platform for Sanya Atlantis Hotel. Nowadays, how to increase the attention of the website and increase reservation revenue is the the problem that Sanya Atlantis has to think. This needs to constantly improve their own website according to the development trend of the times, optimize the website performance.

KEYWORDS

Hotel website performance, booking intention, Sanya Atlantis online official website

CITE THIS PAPER

Li Zheng, The Influence of Hotel Website Performance on Customers' Booking Intention-- A study of Atlantis Online Official Website in Sanya. Tourism Management and Technology Economy (2022) Vol. 5: 55-63. DOI: http://dx.doi.org/10.23977/tmte.2022.050309.

REFERENCES

[1] Qian, D. (2017). Re-find the lost underwater world: sanya, hainan-atlantis hotel design. Urbanism and Architecture.
[2] Liang, K., Law, R. (2003). A modifified functionality performance evaluation model for evaluating the performance of China based hotel websites. Journal of Academy of Business and Economics 2 (2), 193–208.
[3] Bonn, M.A., Furr, H.L., & Susskind, A.M. (1998). Using the internet as a pleasure travel planning tool: an examination of the sociodemographic and behavioral characteristics among internet users and nonusers. J. Hosp. Tour. Res. 22 (3), 303–317.
[4] Law, R., Qi, S., &Buhalis, D. (2010). Progress in tourism management: a review of website evaluation in tourism research. Tour. Manage. 31 (3), 297–313.
[5] Chang, H. H., Chen. S. W. (2008), “The impact of online store environment cues on purchase intention: trust and perceived risk as a mediator”, Online Information Review, Vol. 32 No. 6, pp. 818-841.
[6] Law, R., Hsu, C. H. C. (2006). Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers. Journal of Hospitality & Tourism Research, 30(3), 295–312. doi:10.1177/ 1096348006287161.
[7] Au Yeung, T., Law, R. (2003). Usability evaluation of Hong Kong hotel websites. In: Frew, A., O’Connor, P., Hitz, M. (Eds.), Information and Communication Technologies in Tourism 2003. Springer, New York, Wien.
[8] Ghazali, M.S., Shahril, A.M., Norzeri, N.A.S., & Rosle, N.A.S. (2021). Hotel Website Quality and its Influence on Customer Purchase Intention in Selangor, Malaysia. Journal of Tourism, Hospitality & Culinary Arts, 13(1), 110-122.
[9] Chandon, P., B. Wansink, G., & Laurent. (2000). A benefit congruency framework of sales promotion effectiveness. The Journal of Marketing 64 (4): 65-81.
[10] Christou, E. (2011). Exploring online sales promotions in the hospitality industry. Journal of Hospitality Marketing & Management 20 (7): 814-29.
[11] Faizan Ali, (2016), "Hotel website quality, perceived flow, customer satisfaction and purchase intention", Journal of Hospitality and Tourism Technology, Vol. 7 Iss 2 pp. - Permanent link to this document: http://dx.doi.org/10.1108/ JHTT-02-2016-0010.
[12] Soyeon.S., Mary.A.E., Sherry.L.L., & Patricia.W.(2001). An online prepurchase intentions model: The role of intention to search: Best Overall Paper Award—The Sixth Triennial AMS/ACRA Retailing Conference, 2000☆., 77(3), 397–416. doi:10.1016/s0022-4359(01)00051-3.
[13] Au Yeung, T., Law, R. (2003). Usability evaluation of Hong Kong hotel websites. In: Frew, A., O’Connor, P., Hitz, M. (Eds.), Information and Communication Technologies in Tourism 2003. Springer, New York, Wien.
[14] Hellier, Phillip K., Geursen, Gus M., Carr, Rodney A., Rickard, John. A. (2003). Customer repurchase intention. European Journal of Marketing, 37(11/12), 1762–1800. doi:10.1108/03090560310495456.
[15] Ajzen, I., Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behaviour. Prentice-Hall, Englewood Cliffs, NJ.

Downloads: 9439
Visits: 242865

All published work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2016 - 2031 Clausius Scientific Press Inc. All Rights Reserved.