Author(s)

Canhui Wei ¹, Adarsh Batra ¹

Affiliation(s)

¹ Assumption University, Bangkok, 10240, Thailand

Corresponding Author

Canhui Wei

ABSTRACT

the study aims to understand how budget hotels in luoyang use new hygiene measures attract customers after the outbreak of covid-19 and the impact of new hygiene on customer satisfaction, The researcher adopted qualitative analysis methods, By collecting data from 8 guests and 5 managers from different budget hotels, The researcher took semi-structured in-depth interviews with interviewees, The findings are that all budget hotels in luoyang took safety regulations and standards, Enhanced sanitation, Cleaning procedures, And technologies to attract customers and ensure employees’ health, However, Among hygiene measures, Some measures disappoint customers, Along with the application of new disinfection products, Technologies and cleaning procedures, Hotels were facing challenges with limited funds and staff.

KEYWORDS

Covid-19, Budget hotels, Hygiene, Cleaning procedures, Safety regulations and standards, Sanitation

CITE THIS PAPER

Canhui Wei, Adarsh Batra, Study on Safety Regulations and Standards, Enhanced Sanitation, Cleaning Procedures, and Technologies on Guests. Journal of Sociology and Ethnology (2022) Vol. 4: 22-26. DOI: http://dx.doi.org/10.23977/jsoce.2022.040205.

REFERENCES

[1] Alananzeh, O. A. (2017, September 19). Impact of Safety Issues and Hygiene Perceptions on Customer Satisfaction: A Case Study of Four and Five Star Hotels in Aqaba, Jordan. Journal of Tourism Research & Hospitality, no.6p.1.
[2] China tourist hotel association. (2020, June 29). Analysis on changes of hotel employment demand and countermeasures under COVID-19 situation in 2020. Retrieved from China tourist hotel association: http://www.ctha.com.cn/detail-2-59-2993.html
[3] Kabadayi, S., Lu, C., Joosten, H., Choi, H., Ali, F., & Kabadayi, S. (2019, August  15). Smart service experience in hospitality and tourism services: A conceptualization and future research agenda. Journal of Service Management, Vol. 30 No. 3, pp. 326-348.
[4] Sharma, D. (2016, August 8). Enhancing customer experience using technological innovations: A study of the Indian hotel industry. Worldwide Hospitality and Tourism Themes, Vol. 8 No. 4, pp. 469-480.
[5] Sonia, B., & David, M. (2012). Risk identification and analysis in the hospitality industry. Worldwide Hospitality and Tourism Themes, 4(5), 410-427. Retrieved May 28, 2020
[6] Sun, J. (2020, July 16). Self-service transformation of individual hotels in the post-epidemic era. Renwen Tianxia(07), pp. 81-83.
[7] Yangyang, J., & Jun, W. (2020, June 25). Effects of COVID-19 on hotel marketing and management: a perspective article. International Journal of Contemporary Hospitality Management, Vol. 32 No. 8, pp. 2563-2573.

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