Author(s)

Boyue Yu, Jiaqi Tang

Corresponding Author

Boyue Yu

ABSTRACT

Emotional exhaustion is a hot research topic in human resource management. The study of emotional exhaustion begins with the study of job burnout, With the deepening of the study, the importance of emotional exhaustion has gradually emerged, gained more and more attention, and the research has gradually matured. By sorting out and reading related literatures at home and abroad, we can find that scholars have reached a consensus on the definition and measurement of emotional exhaustion. The research on the antecedent variables of emotional exhaustion is mainly carried out from three aspects: individual level, organization level and situation level. The outcome variables of emotional exhaustion are mainly personal and organizational achievements. In the future, we can study the influencing factors and results of emotional exhaustion at the organizational level, and continue to broaden the research perspective of emotional exhaustion.

KEYWORDS

Emotional exhaustion, Job burnout, Individual factors, Organizational factors