Author(s)

Xin PENG

Corresponding Author

Xin PENG

ABSTRACT

The Internet has changed the ways and means of information dissemination, and also changed the structure of users' information needs, making users' information needs show a trend of multi-level, diversification and personalization. It is necessary for libraries to build personalized knowledge service system to meet the needs of users. The implementation of library personalized knowledge service depends on the development of library knowledge management. Based on the theory of knowledge management, this paper points out the advantages of knowledge service, and then describes the connotation of knowledge management in university libraries. On the basis of library practice, the conceptual framework of user learning demand management and user online learning demand management system are constructed. As a service platform integrating high-quality information resources, advanced information technology, diversified value-added services and humanized design, knowledge service platform provides an indispensable system for university libraries to carry out knowledge management and knowledge service.

KEYWORDS

Knowledge management, User needs, Library services, Innovation