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A Study on Strategies to Enhance Satisfaction with Archival Services in Higher Education Institutions

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DOI: 10.23977/socsam.2023.040307 | Downloads: 32 | Views: 415


Qingchun Kong 1, Yu Guo 1, Chunling Wen 1


1 College of Economics and Management, Heilongjiang Bayi Agricultural University, Daqing, China

Corresponding Author

Qingchun Kong


The widespread use of Internet technology has placed new demands on university archival services. By analysing the satisfaction of archival services in universities, we understand users' needs and evaluation of archival services, and explore strategies to improve the satisfaction of archival services. Through the questionnaire survey and data analysis, it was found that the overall satisfaction of users with archival services is high, but there are still some factors that need to be adjusted and improved so as to enhance the satisfaction of archival users. Accordingly, we propose strategies to improve the scope of archiving in a timely manner, strictly control the quality of archiving, optimize the service platform, simplify the procedures for using archives, strengthen service awareness, enhance service enthusiasm and strengthen service quality.


University‚ÄÜarchives, archival service, satisfaction, questionnaire survey


Qingchun Kong, Yu Guo, Chunling Wen, A Study on Strategies to Enhance Satisfaction with Archival Services in Higher Education Institutions. Social Security and Administration Management (2023) Vol. 4: 54-59. DOI:


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