Author(s)

Shixing Han ¹, Chao Liu ¹, Bin Hong ¹, Qiyan Yao ¹, Shixuan Han ²

Affiliation(s)

¹ College of Engineering, Tibet University, Lhasa, 850000, China
² Leicester International College, Dalian University of Technology, Panjin, Liaoning, 124221, China

Corresponding Author

Chao Liu

ABSTRACT

The improvement of shared motorcycle service satisfaction is closely related to the population of short-distance travel, so on the basis of constructing the shared motorcycle service satisfaction evaluation system, this paper constructs a combined weight material element analysis shared motorcycle service satisfaction evaluation model, analyzes the weight of each evaluation index through the AHP-entropy weight combination weight method, combines the weight results to determine the classic domain, section domain and comprehensive correlation degree of each evaluation index, and determines the satisfaction evaluation results according to the index evaluation level. Therefore, the specific implementation methods to improve the satisfaction of shared motorcycle services are analyzed.

KEYWORDS

Shared motorcycles, Satisfaction evaluation, Combined weights, Matter-element analysis, Service satisfaction

CITE THIS PAPER

Shixing Han, Chao Liu, Bin Hong, Qiyan Yao, Shixuan Han, Research on Satisfaction Evaluation of Shared Motorcycle Service Based on Combinatorial Weight Matter-Element Analysis Method. Computing, Performance and Communication Systems (2022) Vol. 6: 48-56. DOI: http://dx.doi.org/10.23977/cpcs.2022.060206.

REFERENCES

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[3] XU Jiahong, ZHOU Jibiao, MA Changxi, WAN Yan, SHEN Ying. Satisfaction evaluation method of shared bicycle based on binary ordered probability [J].Traffic Information and Safety, 2021, 39(03):136-141+151.
[4] FENG Yan. Survey on the satisfaction of urban residents with shared bicycles--Based on the survey data of Nanchang in 2017[J].Research World, 2018(07):13-18.DOI:10.13778/j.cnki.11-3705/c.2018.07.003.
[5] Cai Wen. Extenics and its application [J]. Chinese Science Bulletin, 1999(07):673-682.
[6] Zhang Jiajia, Zhang Fangfan, Huang Yu. Risk assessment of geological disasters in a reservoir area based on material element extension method[J].Journal of Heilongjiang University of Science and Technology,2013,23(05):491-495.
[7] CHEN Zhenbiao, LIU Minrong, CHEN Huiqi. Service Quality Evaluation of Librarians Based on Entropy Weight Matter-Element Analysis Model: A Case Study of Fuzhou University Library [J].Information Exploration, 2017(05):1-5.

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