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Resolving Disputes on the "Cloud": Exploring a New Model for Resolving Market Disputes at the Front End

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DOI: 10.23977/csoc.2022.020107 | Downloads: 6 | Views: 1032


Huangying Zhou 1, Xianghui Tao 1, Jiaqin Long 1, Ying Zhou 1


1 Law School, China Jiliang University, Hangzhou, Zhejiang, 310018, China

Corresponding Author

Huangying Zhou


The People's Court of Yiwu bravely established the digital reform wave, constantly targeted digital, diversified, professional, and layered filtering of disputes, and built a collaborative application scenario of market trade dispute resolution with the "docking center for trade dispute litigation and mediation" as the main body. The platform has formed a series of experience in Yiwu, such as digital empowerment dispute resolution, electronic service lost connection repair, dispute early warning model litigation, etc. In the face of such major problems as insufficient cloud platform system optimization, limited dispute resolution scope, and low platform penetration, we can address them by improving the platform intelligence level, expanding the platform dispute resolution scope, and strengthening publicity and promotion. Its future outlook aims to create a front end for market trade disputes to resolve the "Yiwu sample", further promote the iterative upgrading of the platform system, cross regional and cross departmental linkage, and boost the construction of a unified national market.


Cloud platform, Digital dispute resolution, Connection between litigation and mediation, Dispute resolution


Huangying Zhou, Xianghui Tao, Jiaqin Long, Ying Zhou, Resolving Disputes on the "Cloud": Exploring a New Model for Resolving Market Disputes at the Front End. Cloud and Service-Oriented Computing (2022) Vol. 2: 48-54. DOI:


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