Author(s)

Yuanxue Li ¹

Affiliation(s)

¹ School of Business, Zhengzhou University, Zhengzhou, 450001, China

Corresponding Author

Yuanxue Li

ABSTRACT

This paper uses the theory of total quality management to explore the current situation of medical service quality in public hospitals. Based on the experience of discharged patients in a public hospital, it analyzes the main problems existing in the current medical service quality management in public hospitals, discusses the key factors of medical service quality that affect the experience of patients, and puts forward targeted improvement measures and Optimization Countermeasures for hospital service quality management, In order to provide theoretical basis for improving the service quality of public hospitals and the overall health level of society.

KEYWORDS

Public hospitals, Medical service quality, Medical experience

CITE THIS PAPER

Yuanxue Li, Research on Medical Service Quality of Public Hospitals Based on Total Quality Management Theory. Accounting and Corporate Management (2022) Vol. 4: 41-47. DOI: http://dx.doi.org/10.23977/acccm.2022.040405.

REFERENCES

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[2] Flynn T. (2019). Honoring a Pioneer in the Study of Patient and Citizen Choice. Patient, 2(2), 73-75. 
[3] Jenkinson C. (2015).The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries.Int J Qual Health Care, 14(5), 353-358.
[4] OrindiBO, Lesaffre E, Sermeus W, Bruyneel L. (2018). Impact of Cross-level Measurement Noninvariance on Hospital Rankings Based on Patient Experiences With Care in 7 European Countries. Med Care, 55(12), 150-157. 
[5] Schünemann HJ, Mustafa R. (2017). Decision-making abouthealthcare related tests and diagnostic strategies series.Paper 1: testing to improve People's health: a new series. J Clin Epidemiol,92(6), 16-17.

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