Author(s)

Xuedi Wang ¹, Xiaomeng Li ², Yuke Zhao ², Tingting Li ², Tao Jiang ²

Affiliation(s)

¹ School of Public Health, Guilin Medical University, Guilin, 541199, China
² School of Humanities and Management, Guilin Medical University, Guilin, 541199, China

Corresponding Author

Tao Jiang

ABSTRACT

The purpose of this study is to try to establish a set of evaluation methods for smart services by studying the smart services of 117 Internet hospitals in Shanghai. Through the statistics and analysis of the functions and services of the WeChat official account and mobile app of the Internet hospital, we can analyze the current mainstream smart services and development. The types of smart services are divided into 13 parameters: online pharmacy, home delivery, short video guide, Expert referral, video consultation, appointment visit, family doctor, online payment, online consultation, appointment registration, electronic file, disease self-examination, health live broadcast. Some hospitals are unable to provide full-coverage smart services, and lack short video guides and health live streaming functions. The intelligent service system of the Internet hospital is generally guaranteed by the operation of the WeChat official account, but if the operator lacks experience, it will also lead to the ineffective operation of the relevant functional modules.

KEYWORDS

Internet Hospital; Smart Service; Shanghai

CITE THIS PAPER

Xuedi Wang, Xiaomeng Li, Yuke Zhao, Tingting Li, Tao Jiang, Evaluation of Smart Services in Shanghai Internet Hospital. Social Medicine and Health Management (2024) Vol. 5: 24-29. DOI: http://dx.doi.org/10.23977/socmhm.2024.050204.

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