Author(s)

Lisha Ma ¹, Yujia Song ¹, Jingyi Wu ², Xiangyi Zhu ¹, Liying He ³

Affiliation(s)

¹ College of Economics and Business Administration, Heilongjiang University, Harbin, Heilongjiang, 150080, China
² College of Western Language, Heilongjiang University, Harbin, Heilongjiang, 150080, China
³ College of Government Administration, Heilongjiang University, Harbin, Heilongjiang, 150080, China

Corresponding Author

Lisha Ma

ABSTRACT

In the context of creating a first-class business environment, e-government service platform has become an inevitable trend of government services. As an important window of government services, the construction quality of provincial e-government service platform is directly related to the optimization effect of business environment. In this paper, the provincial e-government service platforms of five provinces and cities, namely Beijing, Shanghai, Zhejiang, Guangdong and Heilongjiang, are selected for an in-depth comparative study. Based on a variety of research methods such as comparative analysis method, research and survey method, text analysis method, etc., this paper summarizes the advantages and shortcomings by comparing the differences between platforms in terms of construction, functional characteristics, service quality, etc., and explores the development trend and optimization direction of the provincial e-government service platforms under the strategy of optimization of the business environment, so as to provide reference suggestions for the construction and optimization of digital government service platforms.

KEYWORDS

Digital government; online government services; e-government platform; optimization of the business environment

CITE THIS PAPER

Lisha Ma, Yujia Song, Jingyi Wu, Xiangyi Zhu, Liying He, Comparative Study on Provincial E-Government Service Platform Construction under the Strategy of Optimizing Business Environment. Social Security and Administration Management (2024) Vol. 5: 26-34. DOI: http://dx.doi.org/10.23977/socsam.2024.050204.

REFERENCES

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[3] Ding Yi, Liu Binfang, Liu Yuenan. Assessment of the current status of e-government online service development in China - An empirical study based on 338 cities in China[J]. Journal of Intelligence, 2017, 36(01):136-141.
[4] Wang Ziwei. Research on the Influencing Factors of Public Satisfaction of Chengdu Integrated Online Government Service Platform [D]. Southwest University of Finance and Economics, 2022.DOI:10.27412/d.cnki.gxncu.2022.002889.
[5] Yang Shuwen. China's e-government construction: from unbalanced and low level to integrated smart government--taking 36 typical cities as examples[J]. Theory Exploration, 2020(03):86-95.
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